Non-Refundable Policy
All confirmed reservations are strictly non-refundable. Any payments made by the Guest shall not be refunded under any circumstances, including but not limited to cancellation, modification of reservation, failure to check-in (no-show), or early departure.
Guest Cancellation
If the Guest cancels a confirmed reservation, all payments made are non-refundable.
However, Management may allow the Guest to reschedule their stay to a future date, subject to availability and the following conditions:
- The rescheduling request must be submitted in writing within a reasonable timeframe prior to the original check-in date;
- The new stay dates are subject to availability and may be subject to rate adjustments based on current pricing;
- Any price difference resulting from the change of dates shall be borne by the Guest;
- Rescheduling may only be permitted once and is non-transferable.
Failure to utilize the rescheduled booking shall result in forfeiture of the full payment.
Reservation Amendments
Any request to change reservation details, including stay dates, depends on availability and Management decision. If the change is approved, additional charges or rate adjustments may apply based on the current prices at the time of the request.
Force Majeure
In the event of force majeure, including but not limited to natural disasters, pandemics, government regulations, civil disturbances, or any circumstances beyond the reasonable control of Management, no refunds shall be issued. However, Management may offer alternative arrangements such as rescheduling the stay.
Cancellation by the Villa
In circumstances where Bhatara Villa Sanur is unable to confirm reservation, the Villa’s liability shall be limited to a refund of the amount actually received from the Guest, without any obligation to provide further compensation.
Guest Booking Errors
Bhatara Villa Sanur shall not be held responsible for any booking errors made by the Guest, including but not limited to incorrect dates, number of guests, or accommodation type.